📦 Order Handling, Shipping & Returns Policy

🚚 Order Handling & Shipping Procedure

Once an order is received, our team carefully processes and dispatches it within 2–3 working days. After dispatch, delivery typically takes up to 7 business days, depending on your location and courier availability.

Trigro offers worldwide shipping, making our products accessible across multiple countries. International delivery timelines may vary based on customs clearance and local courier partners.

Once your order is shipped, you will receive a shipping confirmation email along with tracking details.

📩 Shipping Support & Tracking Assistance

Please contact us if:

• You do not receive the shipping confirmation email
• You need assistance tracking your order
• The order status shows Delivered but the product is not received

Our support team will coordinate with the courier partner and assist you promptly.

🔄 Return Process – General Product Return Cases

We follow a transparent and customer-friendly return policy. Returns are accepted only under the following conditions:

✔️ Eligible Return Scenarios

• Wrong item received
• Damaged package at the time of delivery

📝 Steps to Follow for Return

• Contact us at +91 981 957 0092 or email Info@trigro.health
• Share clear product images (mandatory for verification)
• Our team will review your request within 24–48 hours
• After approval, a courier partner will be assigned for pickup
• Refund or replacement will be processed as per your preference

Note: Return requests must be raised within 3 days of delivery.

💳 Shipping Charges

We provide worldwide shipping for eligible products. Shipping charges may vary depending on delivery location, order weight, and destination country.

Final shipping charges are calculated and displayed at checkout before payment.

❎ Order Cancellation

Orders can be cancelled only before dispatch. Once an order has been shipped, cancellation requests cannot be accepted.

💰 Refund Amount & Processing Time

• For prepaid orders, approved refunds are credited to the original payment source
• Refunds are processed within 5 working days after approval